Multi-channel support and ticketing interface for online support management system platforms

System Support for Online Reconfiguration

Online reconfiguration provides a way to extend and replace active operating system components. This provides administrators, developers, applications, and the system itself with a way to update code, adapt to changing workloads, pinpoint performance problems, and perform a variety of other tasks while the system is running. With generic support for interposition and hot-swapping, a system allo...

strategic management in decision support system for coastal flood management

the management and analysis of flood hazards is of great socio- economic and ecological importance as it was estimated that 50 percent of word’s population resides and works within the costal zone till 2030. the management of coastal flood hazard reflects the cumulative effects and criteria more than the human mind can handle effectively. the flood management requires decision making for rela...

Q-Fabric: System Support for Continuous Online Quality Management

a multi criteria decision support system for spouse selection

making decision has become one of the most challenging responsibilities of managers in recent decades. finding the optimum solution for multiple criteria decision making problems is complicated. notably, multiplicity of decision making indices accompanied by variability in quantitative and qualitative measures aggregates the complexity of decisions. operations research (or) and multiple criteri...

Trust and privacy management support for context-aware service platforms

In a context-aware service platform, service providers adapt their services to the current situation of the service users using context information retrieved from context information providers. In such a service provisioning platform, important trust and privacy issues arise, because different entities responsible for different tasks have to collaborate in the provisioning of the services. Cont...